Returns and Refunds

Just In Case It Isn’t Quite The One.

We want you to feel confident when choosing your Aisle Ready gown online. if your dress isn’t quite the one, please contact us as soon as possible after receiving your order to arrange a return.

Your gown must be returned in the same condition in which it was received, unworn other than for trying on, with all the original tags attached. Please take extra care when trying on your gown and avoid make -up, fake tan, perfume or anything that may mark the fabric.

Once your return has been received and inspected, your refund will be processed back to your original payment method.

Returning Your Gown

To arrange a return, please contact us before sending your gown back. Full return instructions will be provided.

You have the right to cancel your online order within 14 days of receiving your gown, without giving us reason. Please contact Cristello Bridal within this 14-day period to let us know that you wish to return your order.

Once you have notified us of your return, the gown must be sent back to us within a further 14 days.

You are welcome to try your gown on as you would in a boutique. It must be returned with all tags attached and we ask that you take particular care to avoid make-up, fake tan, perfume, marks or damage. Where handling goes beyond what would reasonably be permitted when examining or trying on the gown and results in a reduction in its value, we may be entitled to make an appropriate deduction from the refund.

Unless the gown is faulty or incorrectly supplied, the customer is responsible for the cost of returning it to Cristello Bridal. We would recommend using a tracked and insured service for the return.

Once the returned gown has been received, your refund will be made to the original payment method within 14 days. Where applicable, the refund will also include the cost of the least expensive standard delivery option offered when the order was placed; any additional amount paid for an upgraded delivery service does not have to be refunded.

Faulty or incorrectly described gowns:

Your statutory rights are not affected. if your gown is faulty, damaged beyond anything clearly disclosed before purchase, or is not as described, please contact us as soon as possible so we can resolve this for you.